Cart (0)
Your cart is empty
How does the MoonSquad loyalty programme work?
keyboard_arrow_downYou accumulate "MoonCoins" points with each purchase on our site when you are logged into your account to place an order. For each euro spent, you earn 1 MoonCoin. You can also earn by completing missions.
You can then exchange your accumulated MoonCoins for discounts or gifts 🤩
How do I join MoonSquad?
keyboard_arrow_downIf you've already placed an order by creating an account on our site, you're automatically a MoonSquad member.
If you're not yet a customer, you can also register directly on this page with your email.
Is there a limit to the number of points that can be accumulated?
keyboard_arrow_downNo, there is no limit! You will always have the opportunity to earn more points by placing an order with us or completing missions. 🥳
I should have earned points for a purchase or action, but my balance hasn't changed, what's happening?
keyboard_arrow_downIf your points don't appear in your account, it may be that:
Check your rewards history, and if there's a problem, contact us at hello@luneale.co
Please note: if you return your purchase or your order is cancelled, the points initially earned will be deducted.
I'm already subscribed to your TikTok or Instagram account, how do I earn the corresponding MoonCoins?
keyboard_arrow_downTo earn MoonCoins, simply click on the dedicated buttons on the MoonSquad page. Your MoonCoins will automatically be added to your account even if you're already part of the community! 🥺
I was a customer before the new programme launched, have I lost my MoonCoins?
keyboard_arrow_downNo, we have converted the MoonCoins from your previous purchases according to our new scale.
I've referred friends but haven't received the rewards, what's happening?
keyboard_arrow_downFirst of all, thank you very much!
Rewards are awarded as soon as your referral places their first order. You will receive an email to notify you.
What should I do if I have already placed an order but cannot find my points or have changed my email address?
keyboard_arrow_downSend us an email at hello@luneale.co, our team will help you retrieve your points or merge your accounts.