check_circle error info report
shopping_bag 0
shopping_bag 0

Cart (0)

Only €49,00 EUR more and delivery to France is free!

Delivery in France

Your cart is empty

  • La Cup Luneale Luneale

    La Cup Luneale

    €24,90
    keyboard_arrow_down

Frequently asked questions about MoonSquad

How does the MoonSquad loyalty programme work?

keyboard_arrow_down
add remove

You accumulate "MoonCoins" points with each purchase on our site when you are logged into your account to place an order. For each euro spent, you earn 1 MoonCoin. You can also earn by completing missions.

You can then exchange your accumulated MoonCoins for discounts or gifts 🤩

How do I join MoonSquad?

keyboard_arrow_down
add remove

If you've already placed an order by creating an account on our site, you're automatically a MoonSquad member.

If you're not yet a customer, you can also register directly on this page with your email.

Is there a limit to the number of points that can be accumulated?

keyboard_arrow_down
add remove

No, there is no limit! You will always have the opportunity to earn more points by placing an order with us or completing missions. 🥳

I should have earned points for a purchase or action, but my balance hasn't changed, what's happening?

keyboard_arrow_down
add remove

If your points don't appear in your account, it may be that:

  • you weren't logged in when you placed your order
  • your mission hasn't been validated yet

Check your rewards history, and if there's a problem, contact us at hello@luneale.co

Please note: if you return your purchase or your order is cancelled, the points initially earned will be deducted.

I'm already subscribed to your TikTok or Instagram account, how do I earn the corresponding MoonCoins?

keyboard_arrow_down
add remove

To earn MoonCoins, simply click on the dedicated buttons on the MoonSquad page. Your MoonCoins will automatically be added to your account even if you're already part of the community! 🥺

I was a customer before the new programme launched, have I lost my MoonCoins?

keyboard_arrow_down
add remove

No, we have converted the MoonCoins from your previous purchases according to our new scale.

I've referred friends but haven't received the rewards, what's happening?

keyboard_arrow_down
add remove

First of all, thank you very much!

Rewards are awarded as soon as your referral places their first order. You will receive an email to notify you.

What should I do if I have already placed an order but cannot find my points or have changed my email address?

keyboard_arrow_down
add remove

Send us an email at hello@luneale.co, our team will help you retrieve your points or merge your accounts.