ARTICLE 1 – DEFINITIONS

These Terms and Conditions of Sale (hereinafter the "T&Cs") are offered by Teolab SAS, with a capital of €92,693.75, a company registered at the Nanterre Trade and Companies Register under number 810436592, whose registered office is located at 176 avenue Charles de Gaulle, 92522 Neuilly s/Seine cedex (hereinafter "Teolab").

The following terms shall be defined as:

"Site": the site luneale.co and all of its pages.
"Products" or "Services": all products (goods) and services that can be purchased or subscribed to on the Site.
"Seller": Teolab, a legal or natural person, offering its Products or Services on the Site.
"Customer": the internet user, whether an individual or a professional, making a purchase of Product(s) or Service(s) on the Site.
"Consumer", in accordance with the definition in the preliminary article of the French Consumer Code: "any natural person who is acting for purposes which are outside their trade, business, craft or profession".
The internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these T&Cs carefully, to print them and/or save them on a durable medium, before placing an order on the Site.

The Customer acknowledges having read the T&Cs and accepts them fully and without reservation.

ARTICLE 2 – APPLICATION OF THE T&Cs AND PURPOSE OF THE SITE

The Seller reserves the right to modify the T&Cs at any time by publishing a new version of them on the Site. The T&Cs applicable to the Customer are those in force on the day of their order on the Site.
Legal information concerning the Site's host and publisher, the collection and processing of personal data, and the terms of use of the Site are provided in this Site's terms of use, legal notice and data charter.

This Site offers online sales of menstrual health products and accessories.

The Site is freely and openly accessible to any Customer. The purchase of a Product or Service implies the Customer's acceptance of these T&Cs in full, who thereby acknowledges having fully read them. This acceptance may consist, for example, of the Customer ticking the box corresponding to the acceptance sentence for these T&Cs, worded for instance "I acknowledge having read and accepted all of the Site's terms and conditions". Ticking this box shall be deemed to have the same value as a handwritten signature by the Customer.

Acceptance of these T&Cs requires that Customers have the necessary legal capacity to do so. If the Customer is a minor or does not have this legal capacity, they declare that they have the authorization of a guardian, custodian, or legal representative.

The Customer acknowledges the evidentiary value of the Seller's automatic recording systems and, unless they provide proof to the contrary, waives the right to dispute them in the event of a dispute.

ARTICLE 3 – CREATING A CUSTOMER ACCOUNT

Creating a "customer account" is an essential prerequisite for any order by the Customer on this Site. To this end, the Customer will be asked to provide a number of pieces of personal information such as their first and last name, email address, postal address and phone number, this list not being exhaustive. As such, the Customer undertakes to provide accurate information. The Customer is responsible for keeping their data up to date. They must therefore promptly notify the Seller of any change. The Customer is solely responsible for the truthfulness, accuracy and relevance of the data provided.

A Customer registered with the Site can access it by logging in with their credentials (email address defined at registration and password) or, where applicable, using systems such as third-party social network login buttons. The Customer is fully responsible for protecting the password they have chosen. They are encouraged to use complex passwords. If the password is forgotten, the Customer has the option to generate a new one. This password guarantees the confidentiality of the information contained in their "my account" section, and the Customer therefore agrees not to disclose or communicate it to a third party. Failing this, the Seller cannot be held responsible for unauthorized access to a Customer's account.

The customer account allows the Customer to view all orders placed on the Site. Should the data contained in the customer account section be lost due to a technical failure or a case of force majeure, the Seller cannot be held liable, as this information has no evidentiary value but is purely informational. Pages relating to the customer account may be freely printed by the Customer holding the account in question but do not constitute proof in any way; they are for informational purposes only, intended to ensure effective management of the Customer's orders or contributions.

Every Customer is free to close their account on the Site. To do so, they must send an email to the Seller stating that they wish to delete their account. No recovery of their data will then be possible.

The Seller reserves the exclusive right to delete the account of any Customer who has violated these T&Cs (in particular, but not limited to, where the Customer has knowingly provided false information during registration and the creation of their personal area), or any account inactive for at least one year. Such deletion shall not constitute damage for the Customer, who shall not be entitled to any compensation as a result. This exclusion does not preclude the Seller's ability to take legal action against the Customer, where the facts justify it.

ARTICLE 4 – ORDERING PROCESS AND DESCRIPTION OF THE PURCHASING PROCESS

The Products and Services offered are those featured in the catalog published on the Site. These Products and Services are offered while stocks last. Each Product is accompanied by a description drawn up by the Seller based on the descriptions provided by the supplier.
Photographs of the catalog's Products faithfully reflect the Products and Services offered but do not constitute a contractual commitment, as they cannot guarantee a perfect match with the physical Products.

Below, "Cart" is defined as the intangible object grouping together all the Products or Services selected by the Site's Customer with a view to a purchase, by clicking on these items. In order to place their order, the Customer chooses the Product(s) they wish to order by adding them to their "Cart", the contents of which can be modified at any time.

Once the Customer considers that they have selected and added to their cart all the Products they wish to purchase, they will be able, in order to confirm their order, to access their cart by clicking on the button provided for this purpose. They will then be redirected to a summary page on which the number and characteristics of the Products ordered, as well as their unit price, will be communicated to them.

If they wish to confirm their order, the Customer must tick the box relating to acceptance of these T&Cs and click on the confirmation button. The Customer will then be redirected to a page where they must fill in the order form fields. In this case, they will need to provide a certain amount of personal data concerning them, necessary for the proper processing of the order.

All orders placed on the Site must be duly completed and must specify this necessary information. The Customer may make changes, corrections, additions, or cancel the order, up until it is confirmed.

Once the Customer has filled in the form, they will then be invited to make their payment using the payment methods listed in the section of these T&Cs relating to payments. After a few moments, the Customer will receive a confirmation email for the order, reminding them of the order's content and price.

Products sold remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.

ARTICLE 5 – PRICE AND PAYMENT TERMS

Unless otherwise stated, prices shown in the catalog are in Euros, all taxes included (VAT), taking into account the VAT applicable on the day of the order and excluding any contribution to processing and shipping costs.
Teolab reserves the right to modify its prices at any time and to pass on, where applicable, any change in the applicable VAT rate to the price of the Products or Services offered on the Site. Nevertheless, the price shown in the catalog on the day of the order will be the only one applicable to the Customer.

The Customer can place an order on this Site and can pay by credit/debit card. Card payments are made via secure transactions provided by an online payment platform provider, Stripe.

This Site has no access to any data relating to the Customer's payment methods. Payment is made directly with the payment provider receiving the Customer's payment. The availability of Products is indicated on the Site, in each Product's description sheet.

Teolab will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 221-1 of the French Consumer Code. Computerized records will be considered by the parties as proof of the communications, orders, payments and transactions between the parties.

ARTICLE 6 – DELIVERIES

Delivery costs will be indicated to the Customer before any payment and only concern deliveries made to eligible countries.
Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Customer.

The Customer may refuse a parcel upon delivery if they notice an anomaly relating to the delivery (damage, Product missing from the order, damaged parcel, broken Products, etc.). Any anomaly must then imperatively be noted by the Customer in the form of handwritten reservations, accompanied by the Customer's signature and sent by email to the Luneale Customer Service team. To exercise their right of refusal, the Customer must open the damaged or defective parcel(s) in the presence of the carrier and have them take back the damaged goods. Failing to comply with these requirements, the Customer will not be able to exercise their right of refusal, and the Seller will not be required to grant the Customer's request to exercise the right of refusal.

If the Customer's parcel is returned to the Seller by the postal service or other postal providers, the Seller will contact the Customer upon receipt of the returned parcel to ask them how they wish to proceed with their order. If the Customer refused the parcel by mistake, they may request that it be resent, after first paying the postage costs for the new shipment. Postage costs must be paid even for orders where shipping was free at the time of ordering. If the Customer wishes to cancel their order following this return, they will be fully refunded the amounts paid, including the initial delivery costs at the standard rate, with no deduction or processing fee, within fourteen (14) days of informing Teolab of their decision, in accordance with the terms described in Article 7 of these T&Cs.

In the event of a delivery error or exchange (if the right of withdrawal is applicable, i.e. if the Customer is a Consumer and the contract entered into to acquire the Product or Service allows for withdrawal, pursuant to Article L.221-18 et seq. of the French Consumer Code), any product to be exchanged or refunded must be returned to the Seller in full and in perfect condition. Any defect resulting from mishandling or improper use by the Customer cannot be attributed to the Seller.

Any delivery delay compared to the date or timeframe indicated to the Consumer Customer when ordering or, in the absence of an indicated date or timeframe when ordering, exceeding thirty (30) days from the conclusion of the contract, may result in the cancellation of the sale at the initiative of the Consumer Customer, upon their written request by registered letter with acknowledgment of receipt, if after having instructed the Seller to make the delivery, the Seller has failed to do so. The Consumer Customer will then be refunded, at the latest within fourteen (14) days following the date on which the contract was terminated, the full amount paid. This clause does not apply if the delivery delay is due to a case of force majeure.

ARTICLE 7 – RIGHT OF WITHDRAWAL AND WITHDRAWAL FORM

7.1 Principle and timeframe

In accordance with Article L.221-18 of the French Consumer Code, and subject to the exceptions provided for in Article L.221-28 of the same code (see Article 7.2 below), the Consumer Customer has a period of fourteen (14) days from the date of receipt of the Product, or from the conclusion of the contract for services, to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those mentioned in this article.

7.2 Exception applicable to menstrual cups and discs

In accordance with Article L.221-28, 5° of the French Consumer Code, the right of withdrawal cannot be exercised for menstrual cups and discs that have been unsealed by the Customer after delivery, as these Products cannot be returned for hygiene or health protection reasons once their original sealed packaging has been opened.

This exclusion is brought to the Customer's attention before the conclusion of the contract, on each relevant Product's information sheet and in these T&Cs. For Products whose sealed packaging has not been opened, the right of withdrawal applies under the general conditions described in this article.

7.3 Terms for exercising the right of withdrawal

A Consumer Customer wishing to exercise their right of withdrawal may, at their choice:

- use the standard withdrawal form set out below, to be sent by post or electronically to Teolab; or

- use, when the order was placed via an online interface, the dedicated withdrawal feature made available free of charge on the Site, in accordance with Article L.221-21 of the French Consumer Code and Decree No. 2026-3 of January 5, 2026.

This feature, accessible directly from the Site, is available free of charge and without technical or procedural obstacle throughout the withdrawal period. It allows the Customer to provide their identity and the information needed to identify the order concerned, then to confirm their request by means of an unambiguous confirmation action.

Upon receipt of the request, Teolab sends the Customer, without undue delay, an acknowledgment of receipt on a durable medium (email), mentioning the content of the withdrawal declaration as well as the date and time it was sent.

7.4 Return of the Product and return costs

The Product must be returned in perfect condition, together with all its accessories where applicable, within fourteen (14) days following notification of the decision to withdraw. Unless otherwise indicated on the Site at the time of ordering, the Customer bears the direct costs of returning the Product, as well as the cost of return if, due to its nature, it cannot normally be returned by post.

If the above conditions are not met, the Customer will lose their right to a full refund and may be held liable for any depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics and proper functioning.

The Customer is advised to make the return using a method that allows the parcel to be tracked. Otherwise, if the returned parcel does not reach the Seller, it will not be possible to open an investigation with the postal services to ask them to locate it.

7.5 Refund

In accordance with Article L.221-24 of the French Consumer Code, Teolab refunds the Consumer Customer the full amount paid for the order, including the initial delivery costs at the standard rate offered by the Seller, without undue delay and at the latest within fourteen (14) days from the date on which Teolab is informed of the Customer's decision to withdraw.

Teolab may defer this refund until the Product has been recovered or until the Customer has provided proof of shipment, whichever occurs first. The refund is made using the same payment method as that used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another method, and provided that this choice does not result in additional costs for them.

No deduction, processing or handling fee will be applied to the refunded amount, other than the return costs mentioned in Article 7.4, where applicable borne by the Customer. If the Customer expressly chose, when ordering, a delivery method more expensive than the standard method offered by the Seller, Teolab is only required to refund the amount corresponding to the standard delivery rate.

7.6 Standard withdrawal form

In accordance with Article L221-5 of the French Consumer Code, the Consumer Customer will find below a standard withdrawal form for an order placed on the Site, it being noted that this form does not replace the online withdrawal feature mentioned in Article 7.3, but constitutes an alternative method of exercise:

Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of Teolab, Customer Service – 6 rue des tuileries – 03300 Cusset, France

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of Customer(s):

Address of Customer(s):

Signature of Customer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

ARTICLE 8 – PRODUCT WARRANTY

All items purchased on this site benefit from the following legal warranties, provided for by the French Civil Code:

LEGAL WARRANTY OF CONFORMITY

Pursuant to Articles L.217-4 et seq. of the French Consumer Code, the Seller is required to deliver goods that conform to the contract entered into with the Consumer Customer and to be liable for any lack of conformity existing at the time of delivery of the Product. The warranty of conformity may apply if a defect existed on the day the Product was taken into possession. However, when the defect appears within 24 months following that date, it is presumed to meet this condition. However, in accordance with Article L.217-7 of the French Consumer Code, "the Seller may rebut this presumption if it is not compatible with the nature of the [Product] or the lack of conformity invoked".

On the other hand, after this 24-month period, it will be up to the Customer to prove that the defect did indeed exist at the time the Product was taken into possession.

In accordance with Article L.217-9 of the French Consumer Code: "in the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless impossible, according to the option not chosen by the buyer".

LEGAL WARRANTY AGAINST HIDDEN DEFECTS

Pursuant to Articles 1641 to 1649 of the French Civil Code, the Customer may request the application of the warranty against hidden defects if the defects presented were not apparent at the time of purchase, existed prior to the purchase (and therefore do not result from normal wear and tear of the Product, for example), and are sufficiently serious (the defect must either render the Product unfit for its intended use, or reduce that use to such an extent that the buyer would not have purchased the Product, or would not have purchased it at such a price, had they known of the defect).

Claims, requests for exchange or refund for a non-conforming Product must be made by post or email to the addresses indicated in the site's legal notice.

In the event of non-conformity of a delivered Product, it may be returned to the Seller, who will proceed with its exchange. In the event that the Product cannot be exchanged (obsolete Product, out of stock, etc.), the Customer will be refunded by check or bank transfer for the amount of their order. The costs of the exchange or refund procedure (in particular the return shipping costs for the Product) are then borne by the Seller.

ARTICLE 9 – CUSTOMER SERVICE

This Site's customer service can be reached by email at the following address: hello@luneale.co or by post at the address indicated in the legal notice.
Teolab also provides its Customers with a hotline, or telephone assistance, to answer their questions. The telephone assistance line can be reached at 0806.110.135 (non-premium number, price of a local call).

ARTICLE 10 – LIABILITY

The Seller, Teolab, cannot be held liable for non-performance of the contract entered into due to the occurrence of a force majeure event. Regarding purchased Products, the Seller shall bear no liability for any indirect damages arising from these T&Cs, loss of operation, loss of profit, damages or costs, which may occur.

The choice and purchase of a Product or Service is the sole responsibility of the Customer.

The total or partial inability to use the Products, notably due to equipment incompatibility, cannot give rise to any compensation, refund or liability on the part of the Seller, except in the case of a proven hidden defect, non-conformity, defectiveness, or exercise of the right of withdrawal if applicable, i.e. if the Customer is a Consumer Customer and the contract entered into to acquire the Product or Service allows for withdrawal, pursuant to Article L.221-18 et seq. of the French Consumer Code.

The Customer expressly agrees to use the Site at their own risk and under their sole responsibility. The Site provides the Customer with information for guidance purposes only, which may contain imperfections, errors, omissions, inaccuracies and other ambiguities. In any event, Teolab cannot under any circumstances be held liable for:

– any direct or indirect damage, in particular loss of profits, loss of earnings, loss of customers, or loss of data that may result, among other things, from the use of the Site, or conversely from the inability to use it;
– a malfunction, unavailability of access, misuse, poor configuration of the Customer's computer, or the use of a browser rarely used by the Customer;
– the content of advertisements and other links or external sources accessible to Customers from the Site.

Photographs and visuals of the Products presented on the Site are not contractually binding; the Seller's liability therefore cannot be engaged if the characteristics of the Products differ from the visuals present on the Site, or if the latter are erroneous or incomplete.

ARTICLE 11 – INTELLECTUAL PROPERTY RIGHTS

All elements of this Site belong to the Seller or to an authorized third party, or are used by the Seller with the authorization of their owners.
Any reproduction, representation, or adaptation of logos, textual, pictorial or video content, this list not being exhaustive, is strictly prohibited and constitutes an infringement.

Any Customer found guilty of infringement may have their account deleted without notice or compensation, and without such deletion constituting damage to them, without prejudice to any subsequent legal proceedings against them, at the initiative of the Seller or its representative.

This Site uses elements (images, photographs, content) credited to: Teolab, iStockphoto, Fotolia, Freepik, Unsplash.
Some illustrative images are AI-generated or AI-edited.

The trademarks and logos contained on the Site may be registered by Teolab, or possibly by one of its partners. Any person reproducing, representing, incorporating, distributing or redistributing them is liable to the penalties provided for in Articles L.713-2 et seq. of the French Intellectual Property Code.

ARTICLE 12 – SEVERABILITY

If a provision of the T&Cs is deemed illegal, void, or for any other reason unenforceable, then that provision shall be deemed severable from the T&Cs and shall not affect the validity and enforceability of the remaining provisions.
These T&Cs supersede all prior or contemporaneous written or oral agreements. The T&Cs may not be assigned, transferred or sublicensed by the Customer themselves.

A printed version of the T&Cs and of any notices given in electronic form may be requested in judicial or administrative proceedings relating to the T&Cs. The parties agree that all correspondence relating to these T&Cs must be drafted in the French language.

ARTICLE 13 – APPLICABLE LAW AND MEDIATION

These T&Cs are governed by and subject to French law.
Except for provisions of public policy, any disputes that may arise in connection with the performance of these T&Cs may, prior to any legal action, be submitted to the Site's Publisher for assessment with a view to an amicable settlement.

In the event of a dispute relating to an Order, the Customer must first contact the Seller, in order to find an amicable solution, by email at hello@luneale.co.
The mediator may only be referred to after the Customer has taken prior written steps with the seller.
Furthermore, in accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent, out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/.

All rights reserved - Luneale - Updated June 2026