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68 pages of advice for parents!
68 pages of advice for parents!
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Menstrual Panties and Cup Bundle
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La Cup Luneale
What are the delivery times?
keyboard_arrow_downGenerally, your order is prepared within a maximum of 2 working days (it's often less).
Once handed over to the carrier, you receive an email including a tracking link.
Delivery times then depend on the carrier and your location (for example 2 to 5 days in France)
To find out all the indicative timeframes, visit the "Shipping and returns" page
How do I correct an error in my address?
keyboard_arrow_downIt is possible to modify your delivery address only if the parcel has not been handed over to the carrier (be aware that orders often leave the same day).
Contact Customer Service specifying your order number and the urgency of your request. If the parcel is already in transit, you will need to wait for its return to our warehouse so we can resend it to you. This reshipping will be at your expense.
All details are on the Delivery and returns page
I didn't have time to collect my parcel from the Relay Point, what will happen?
keyboard_arrow_down5 days after your parcel arrives at the Relay Point you selected, it will be returned to our warehouses if you have not collected it.
If you wish to have it resent or refunded, the complete terms are on the Delivery and returns page.
Why was my parcel placed at a collection point when I requested home delivery?
keyboard_arrow_downOur home deliveries in France are provided by GLS with signature required. If you are not at home at the time of delivery, your parcel is then placed in a relay point near you so that you can collect it as soon as possible.
What are the exchange and return conditions?
keyboard_arrow_downYou can request an exchange or refund only if the products have not been opened.
Which countries do you deliver to?
keyboard_arrow_downThe complete list of countries we deliver to is available on the Delivery and Returns page
Is The Cup easy to use?
keyboard_arrow_downSome people are very comfortable from the 1st use of their menstrual cup, others take a bit longer to get used to it.
As with contact lenses, there is a variable learning time from one person to another.
That said, The Cup is adopted by 91% of users after 2 cycles of use.
So practise outside your period, and to reassure yourself, you can wear a panty liner during your first cycles with your new Luneale Cup.
For how many consecutive hours can the Cup be worn?
keyboard_arrow_downIt all depends on the flow volume and the Luneale Cup model chosen.
Most people can wear a cup for 6 hours in a row with complete peace of mind.
These 6 hours are the maximum duration after which you absolutely must remove and empty The Cup.
Depending on the cup brand, they mention 12, 8, or 6 hours of continuous wear. Why?
keyboard_arrow_downIn the United States, for example, the FDA (their health regulatory authority) does not require brands to indicate a maximum wear time: American menstrual cups are therefore often indicated for 12 hours. In Europe, it is recommended to indicate 8 hours of maximum wear, but in France since a 2023 law, we must recommend a maximum wear time of 6 hours.
Can you sleep with a menstrual cup?
keyboard_arrow_downOf course it's possible, you can even sleep completely naked! The only limit to respect is not to keep it for more than 6 hours in a row without emptying and cleaning it.
Do I need to remove my cup to use the toilet?
keyboard_arrow_downNo. There is very little risk that the Luneale Cup will "fall out" whilst you use the toilet (no more than with a tampon).
If this were the case, we advise you to consult a competent healthcare professional (gynaecologist, midwife, physiotherapist), as it is possible that your pelvic floor is too relaxed.
Can you exercise with a menstrual cup?
keyboard_arrow_downOf course it's possible, you can even sleep completely naked! The only limit to respect is not to keep it for more than 6 hours in a row without emptying and cleaning it.
How can I be sure my cup is properly positioned?
keyboard_arrow_downIf you can't feel it and it has rotated on itself, it's properly positioned.
To go further, read our article: how to properly position my menstrual cup?
Where to empty my menstrual cup?
keyboard_arrow_downWherever you want: in the toilet, at a sink, in the shower… If you're not at home, you can use accessible toilets (where there is usually a sink).
Can the cup be inserted in anticipation of menstruation?
keyboard_arrow_downThis is one of the advantages of the menstrual cup.
If you have a regular cycle, you can wear your cup before your period starts to be prepared for any eventuality.
As there is no absorption, you won't be bothered and your vaginal flora will be respected.
But be careful: here again, respect a maximum wear time of 6 hours!
Does the Cup reduce period pain?
keyboard_arrow_downIn most cases, no. Unfortunately.
But during certain clinical studies on menstrual cups, some people reported having less abdominal pain than usual. So, placebo effect or not? We can't say…But perhaps simply because the Luneale Cup is not in contact with the cervix, unlike tampons, some pain could be avoided.
Does the Cup prevent Toxic Shock Syndrome (TSS)?
keyboard_arrow_downNo. We have written a comprehensive article on the impact of the cup on TSS which we invite you to read.
How do I clean my cup in public places?
keyboard_arrow_downWe give you5 ways to clean The Cup in public placesin a blog article.
What should I do if my cup has turned yellow?
keyboard_arrow_downThere are solutions to restore its original appearance which we detail in this article.
I'm unable to sterilise my cup before my period, what should I do?
keyboard_arrow_downIf you don't have the ability to sterilise your cup before your cycle (for example when travelling), you can consider 2 solutions:
Do you sell sterilizers for cups?
keyboard_arrow_downWe do not recommend buying a steriliser: if you want to sterilise your cup in the microwave, the healthiest steriliser, just as practical and FREE, is a glass.More details in our article.
Can I use a mild soap to clean my cup?
keyboard_arrow_downNo: soap has an alkaline pH which can alter the naturally acidic environment of your vagina, which protects it.
My cup is leaking
keyboard_arrow_downThere are several reasons that can cause leaks with a menstrual cup.
We invite you to read: our solutions if your cup leaks.
My cup stays collapsed
keyboard_arrow_downOnly the upper ring ensures the seal of the Luneale Cup: so it's the ring that must be fully unfolded. This is why it's essential to rotate the Cup on itself: this unfolds the ring.
Since the body of the Luneale Cup is flexible, it can be compressed in places to adapt as well as possible to the body, unlike what happens with traditional menstrual cups which must be fully unfolded.
Related article:my cup won't unfold, what should I do?
My cup turns inside out
keyboard_arrow_downAll the explanations and our solutions are in this article
My cup smells bad
keyboard_arrow_downGenerally, the cup does not smell. However, an odour may sometimes occur: we explain the reasons and solutions in a comprehensive article.
... I am a virgin?
keyboard_arrow_downIt is possible to use the Luneale Cup if you have never had penetrative vaginal intercourse.
Everything is explained in detail in our article "Can you wear a menstrual cup if you're a virgin?" If you decide to take the step, we recommend starting with one of the 2 smallest models (S or M), as the L might be a bit daunting.
... I have a retroverted uterus?
keyboard_arrow_downYes, this is entirely possible in the vast majority of cases, but we still recommend checking the position of your cervix beforehand: all explanations are in our article "cup and retroverted uterus"
... I frequently get urinary tract infections (UTIs)?
keyboard_arrow_downYes. While some rigid cups can press on the bladder or urethra and cause incomplete urination, the Luneale Cup body is soft enough not to cause this type of discomfort.
We still suggest choosing one of the 2 smaller sizes.
You can also remove it before your first morning urination to ensure your bladder empties completely.
... I have an IUD?
keyboard_arrow_downWearing an IUD (or intrauterine device) does not prevent you from using the Luneale Cup if the strings are cut short enough, and being aware that in the first 3 months after insertion, spontaneous IUD expulsions are not uncommon.
The Luneale Cup is actually the menstrual cup recommended by many midwives for its low suction effect. You can read our complete article on this subject: Cup and IUD, is it possible?
... I use a contraceptive ring?
keyboard_arrow_downThe contraceptive ring is placed in the vagina around the cervix. Most of the time, it is compatible with the cup, but it may (in some cases) be uncomfortable depending on your anatomy, particularly if your vagina is short.
The simplest thing is to discuss it with your gynaecologist or midwife, who knows you better than we do!
... I am prone to allergies?
keyboard_arrow_downThe Luneale Cup contains no latex, rubber, bisphenols, PVC, proteins, or peroxide, which are the most common allergens.
We have also excluded dyes, which can be allergenic (and serve no purpose) as well as additives.
Allergies to conventional silicone are often detected with cosmetics or self-adhesive stocking bands. But the silicone used by Luneale – platinum medical-grade silicone – is different. To date, none of our users has reported an allergy to the silicone in The Luneale Cup (and even customers allergic to traditional silicones have told us that in their case, The Luneale Cup did not trigger an allergy).
... I am allergic to silicone?
keyboard_arrow_downThe Luneale Cup is made from 100% platinum-catalysed medical-grade silicone, certified biocompatible and implantable for 29 days (used in hospital settings). Almost all allergic reactions can be excluded, even if you know you are allergic to "standard" silicones. Nevertheless, this risk cannot be completely ruled out, even though it has never occurred to date.
... I currently have a vaginal infection?
keyboard_arrow_downIf you have a confirmed infection (or suspect you have one), you should avoid wearing any internal period product.
Otherwise, you risk experiencing significant discomfort.
So don't wear a menstrual cup during treatment (and for a bit afterwards) and do a thorough sterilisation before putting it back in, in case the cup was in contact with your infection.
... I am currently using vaginal suppositories?
keyboard_arrow_downNo. During this period, use external protection, otherwise you may experience discomfort or burning.
... I recently gave birth?
keyboard_arrow_downIt is strongly advised against using a menstrual cup for postnatal bleeding and from the return of menstruation.
It is necessary to wait until the vagina and cervix have recovered and to complete your pelvic floor rehabilitation.
Seek advice from your gynaecologist/midwife, who knows you better than we do.
... I recently had an episiotomy?
keyboard_arrow_downWait until the scar has completely healed and your pelvic floor has been rehabilitated, to keep the Luneale Cup in place.
In any case, discuss this with your gynaecologist/midwife, who knows you better than we do and can advise you.
... I recently had a pregnancy termination (abortion/miscarriage)?
keyboard_arrow_downIt is necessary to wait until the vagina and cervix have recovered before (re)using a menstrual cup. In this case, we advise discussing it with your gynaecologist/midwife, who knows you better than we do and can advise you.
... I have a fibroid or a polyp?
keyboard_arrow_downIn any case, discuss your wish to try the Luneale Cup with your gynaecologist or midwife, who knows you and will be able to advise you.
In some cases it's possible, but not in all: only medical advice can determine this.
... I have endometriosis?
keyboard_arrow_downOn this subject, the (rare) studies contradict each other: Some say there would be no link between the use of menstrual cups and endometriosis, others say the opposite. It's frustrating (for us too), but in this specific case, we encourage you to make your choice of period protection by discussing it with the healthcare professional who is treating you, as endometriosis can take many forms. That said, we have feedback from clients with endometriosis who are delighted with their Luneale Cup.
... I had vaginal surgery?
keyboard_arrow_downAfter a hysteroscopy or other procedure, we advise against using a menstrual cup. You must wait until the vagina has healed, and your doctor will give you the go-ahead.